For physiotherapy clinics

A receptionist who's there while you're with a patient.

Ilikoi answers every call into your clinic — new patient assessments, rebookings, cancellations. Books straight into your calendar and logs to your CRM.

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Built for the way these businesses actually run

Three problems most just live with.

01 / IN SESSION

You can't take a call mid-treatment.

Physio is hands-on. The phone rings during a manual therapy session and you can't break focus. Ilikoi handles it.

02 / PATIENT JOURNEY

Initial assessments are bigger bookings.

An initial 1-hour assessment is worth $85+. The first call decides whether they book with you or the next clinic.

03 / REBOOKINGS

The follow-up booking happens at the door.

Patients want to book the next session as they leave — right when you're trying to write notes. Ilikoi can take the next booking from the patient on the way home.

What's different here

Tuned for the rhythm of the work.

Initial vs follow-up routing

Books a 60-minute first session for new patients, 30-minute follow-ups for existing ones. Right time, every time.

Knows the issue type

Lower back, sports injury, post-op rehab, vestibular. Captured in the booking notes for your prep.

Insurance & self-pay routing

Handles AXA, Bupa, Vitality, and self-pay differently — takes the policy number when needed.

Works with Cliniko & PracticeBetter

Plugs into Cliniko, Practice Better, Jane App, or Google Calendar.

Recall built in

Calls patients back six weeks after a discharge for a check-in — rebooking, automatically.

An actual call

Sounds like this.

— RING, RING —
Ilikoi
Good morning, Vale Physiotherapy.
Caller
Hi, I've got back pain that's been going on a few weeks, I'd like to book in.
Ilikoi
Of course. Have you been with us before, or is this your first visit?
Caller
First time.
Ilikoi
Right, you'll want an initial assessment — that's an hour with one of our physios. Sarah has Wednesday at 11am or Friday at 4pm. Both $85, payable on the day. Which suits?
Caller
Friday at 4.
Ilikoi
Booked. Can I take your name and a mobile so I can text the confirmation and a quick intake form?

Hear it answer your business's calls.

We set up a receptionist trained on your business, send you a number, and you call into it like a customer would. Five minutes. No pitch deck. If you don't love it, we'll never bother you again.

Book a free demo
// INITIAL ASSESSMENTS — CAPTURED 24/7
Enterprise-grade infrastructure
Calls handled in line with US and EU data protection law. Signed DPA available on request.
Privacy-first design
Call data processed and stored within US and EU regions only. Full provider list on request.
Caller consent built in
Every caller is told they're speaking to an AI assistant at the start of the call. No silent recording.
No contract. 30-day cancel
3-month minimum term. 30 days' notice to cancel after that.