Our full Privacy Policy and Terms of Service will be published here ahead of our first paying customer. For now — the essentials, in plain English. Last updated: 10 May 2026.
This policy explains how Ilikoi handles personal information when providing its AI voice receptionist service. It is written in plain English. If you have any questions, email hello@ilikoi.com.
Ilikoi provides an AI voice receptionist service for appointment-based businesses. When a business uses Ilikoi to handle its calls, that business controls its callers' information, and Ilikoi acts as a service provider processing that information on the business's behalf.
When the AI receptionist answers a call, we may process: the caller's phone number, their name, the details of their inquiry or booking (such as service requested, date and time), and a written transcript of the call. We do not retain call audio recordings.
We process this information solely to deliver the service: answering calls, booking appointments into the business's calendar, logging inquiries to the business's records, recognizing returning callers, and sending booking confirmations. We do not sell or share personal information for marketing. We do not use call data to train general-purpose AI models.
Call transcripts and booking records are retained only as long as needed to provide the service, and in line with the customer business's instructions. On request, an individual's information can be corrected or deleted. Email hello@ilikoi.com for any request and we will respond promptly.
Ilikoi is built on established third-party infrastructure providers. Data is processed in the United States and the EU under the data processing terms in each provider's agreement and applicable safeguards.
Every caller is told at the start of the call that they are speaking to an AI assistant. There is no silent recording.
To deliver the service, Ilikoi uses the following third-party providers ("sub-processors"). Each processes data only as needed to perform its function:
This list may be updated as the service evolves. The current list is always available on request. If you are a business considering Ilikoi and require a Data Processing Agreement or further detail on any provider, email hello@ilikoi.com.
Depending on your state of residence, you may have the right to know what personal information is collected about you, to request its deletion, to correct it, and to opt out of its sale or sharing. Ilikoi does not sell personal information. To exercise any right, contact the business you called, or email us at hello@ilikoi.com and we will assist the controlling business in responding.
Service-specific terms (setup fee, monthly subscription, minimum term, and cancellation) are set out in writing in the Service Agreement signed at the start of every customer engagement. A copy is available on request before you commit to anything. Key points: a 3-month minimum term, 30 days' notice to cancel after that, and no long-term lock-in.
For anything relating to privacy, data, the providers we use, or our terms, email hello@ilikoi.com. We respond within one business day.
This policy is provided in good faith and in plain English. Last updated: 23 May 2026.