Answers to the questions owners usually ask. If yours isn't here, drop us a message and we'll come back within a few hours.
No. We use modern voice models that sound natural, with a tone we tune to match your business. It tells every caller it's an AI assistant at the start of the call, then gets on with helping them in a tone matched to your business.
You can hear it answer a real call to your own number on a free demo before deciding anything.
If the caller asks something the AI doesn't know, anything outside its training, it does one of three things, configured to your preference: it takes a message and notifies you instantly, it transfers the call to your mobile, or it offers to call the customer back. Nothing important falls through.
Under 48 hours from the kickoff call. We do all the work, discovery, training, calendar integration, CRM logging, voice tuning. You forward your existing business number when we're ready (a 60-second step) and the AI takes over.
No. You keep your existing number, mobile, and provider. We give you a forwarding number to point your line at, that's the only change. Cancel any time and your number reverts to ringing your phone like before.
Google Calendar. Every booking goes straight into it, so you see it on your phone. If you use a different booking system, tell us on the demo call and we'll tell you honestly whether we can work with it.
Callers are informed at the start of each call that they're speaking to an AI assistant. Call data is stored only as long as needed to log the booking in your CRM, and you or the caller can request deletion at any time. We work with established sub-processors under data processing agreements and can share details on request.
Yes. The receptionist looks up the existing booking in your calendar, confirms the customer's identity, and either cancels or moves the appointment to a new slot. You get a notification either way, and your CRM is updated automatically.
Email us. Updates are unlimited and included in the monthly fee, no extra charges, no waiting weeks. Most changes are live within 2 business days, often the same day.
You set the rules. Common ones: "transfer to my mobile if the caller asks for me by name", "transfer between 9am and 5pm only", "transfer if the caller mentions cancellation outside policy". Outside transfer hours, the AI takes a detailed message and notifies you so you can call back.
No. Monthly plans have no minimum term: cancel any time and the service runs to the end of the month you've paid for. No termination fee. You can also pay yearly upfront and get 2 months free.
The complete build: the discovery call, training the AI on your business, configuring the calendar and CRM integration, voice tuning, the test calls, and the go-live. Once paid, there are no further setup costs, unlimited updates and tweaks are included in the monthly fee. Setup is £50 for Essential, £150 for Professional, and £300 for Premium. The first 5 UK customers get setup waived in exchange for a 90-day review.
Each plan includes a monthly allowance: 1,000 minutes on Essential, 2,000 on Professional and 3,500 on Premium. If you get close, we'll email you at 80% so there are no surprises. Any overage is £0.10 a minute. No per-call or per-booking fees.
Yes. Every call is logged to your Google Sheets CRM in real time, caller, time, outcome, booking details, any messages taken. You can view it on any device.