For hotels & B&Bs

A receptionist who's awake when your guests need her.

Ilikoi answers every call into your hotel — reservation enquiries, late-night arrivals, restaurant bookings, local tips. 24/7 cover without 24/7 staff.

Book a free demo → Hear how it sounds →
Built for the way these businesses actually run

Three problems most just live with.

01 / FRONT DESK LOAD

Reception is checking in five guests.

The phone rings while three people are waiting at the desk. Ilikoi takes the call so your team can serve the people in front of them.

02 / OUT OF HOURS

After-midnight calls are your worst-rated reviews.

Late arrivals, lost guests, urgent requests. A missed call at 1am turns into a one-star review. Ilikoi answers professionally, every time.

03 / DIRECT VS OTA

Direct bookings are worth more.

OTAs take 15-25%. Every direct phone booking saved is margin recovered. Ilikoi captures direct bookings 24/7.

What's different here

Tuned for the rhythm of the work.

Reservation handling

Quotes availability, takes deposits, books rooms. Direct booking, no commission to anyone.

Restaurant & spa booking

Routes restaurant bookings into your reservation system, spa into your treatment calendar.

Local recommendations

"Where's a good Italian nearby?" Trained on your concierge file. Sounds like part of the team.

Late-arrival handling

After-hours arrivals get door-code instructions and check-in details, sent by SMS while still on the call.

Multi-lingual ready

Greeting and basic conversation in English, German, French, Spanish, Italian. Full call in any one of them.

An actual call

Sounds like this.

— RING, RING — 11:42 PM —
Ilikoi
Hawthorn Hotel, good evening.
Caller
Hi, I've just landed, I think I'm running about 30 minutes later than I said.
Ilikoi
No problem at all. Can I take your name?
Caller
Mr Patel, room 14.
Ilikoi
Got it, Mr Patel. The night porter knows you're on your way. Your door code is 8842 if you'd like to head straight up — the room's ready and your key is in the wallet on the door. Drive safely.
Caller
Brilliant, thank you.

Hear it answer your business's calls.

We set up a receptionist trained on your business, send you a number, and you call into it like a customer would. Five minutes. No pitch deck. If you don't love it, we'll never bother you again.

Book a free demo →
// 24/7 FRONT DESK COVER — WITHOUT THE NIGHT SHIFT
Enterprise-grade infrastructure
Calls handled in line with UK and EU data protection law. Signed DPA available on request.
Privacy-first design
Call data processed and stored within UK and EU regions only. Full provider list on request.
Caller consent built in
Every caller is told they're speaking to an AI assistant at the start of the call. No silent recording.
No contract. 30-day cancel
3-month minimum term. 30 days' notice to cancel after that.